A few nights ago, my home security system started beeping at 12:30AM. After a few seconds, I figured that nobody was breaking in because it would just beep once every 5 seconds. You might think that was obvious that nobody was breaking in, but nothing like this had ever happened and I'd just been woken up so my brain was nowhere near full thinking capacity. The security panel had a message that said, "CH Trouble - Call 800-.....". So, I called the number to figure out what was going on. Here are some exerpts from the conversation I had with the not-so-helpful night shift worker.
Me: What does the code "CH Trouble" mean?
Brinks: I can't tell you.
Me: Are you serious? My alarm system is beeping at me, and it's saying "CH Trouble" and you can't even tell me what that means?
Brinks: I can't tell you.
Me: Well, how can I fix it?
Brinks: I'm not allowed to give that information over the phone.
The conversation continued along a similar vein for about 20 minutes. I was at a loss for words. Eventually, he did offer me a solution. Step one involved climbing into my attic to unplug the system and disable the entire thing. Then, I would just have a few empty and worthless security panels on my walls. Even without a monitored service, it was nice to be able to know when the doors and windows were being opened. If somebody opened our daughter's window, we'd know immediately. So, the guy from Brinks was basically telling us that instead of fixing the problem, we just throw the whole system away. Awesome.
The next day, I reset the system (I had to go in the attic several times), and the error went away. Unfortunately, our power went out over the weekend, and the error, with the associated beeping, came back. I'm preparing for round 2 of argument with Brinks to get them to fix the problem. Apparently, they own the equipment in my home. I thought that was a little odd, but since they own the equipment, I figure they have some responsibility to make sure it doesn't start beeping at me for no good reason in the middle of the night.
Anyway, before you decide to get a home security system from Brinks, remember how helpful they can be.